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Frequently asked questions

  • Who is eligible to submit referrals through the PatientPop Referral Rewards Program?

    Any healthcare practice employee in the United States, PatientPop customer or not, can submit a referral, provided they are not an employee or family member of the referred company. (For instance, Sam Smith, an employee at ABC Medical, cannot refer Joe Smith, also an employee at ABC Medical, and receive Referral Rewards).

  • How many referrals can I send to PatientPop?

    Keep sending in new referrals! There’s no limit to the number of referrals you can submit. *Referrals must be from separate private healthcare practices to qualify for separate rewards.

  • How can I check the status of a referral?

    You will receive email updates regarding the status of your referrals as they move through the PatientPop sales and implementation process. You can also email referrals@patientpop.com for more information.

  • How long do I have to wait for my PatientPop rewards?

    Payment is issued once the practices or companies that you refer launch their PatientPop platform and PatientPop receives payment from them.

  • What if I am eligible to receive the $500 credit but paid for the year of PatientPop up front?

    If your annual contract renewal date is within 6 months of your referral’s launch date, you will be credited on your next yearly payment. If your renewal date is not within 6 months, you will receive the $500 credit in the form of a refund.

  • What if I have additional questions?

    If you have additional questions, please send a message to referrals@patientpop.com and we will be happy to help you.

  • What if I am not a PatientPop customer, what can I receive for a reward?

    You can choose a $250 Visa Gift Card as your form of reward if you are not a PatientPop customer. PatientPop will issue the referrer with Visa gift cards on a monthly basis as referred accounts launch on the PatientPop platform. You will receive your gift card(s) via postal mail.

  • Are the rewards taxable?

    The gift cards are taxable income if you receive more than one in a calendar year. In order to send you gift cards on more than two referrals in a calendar year, we will need a completed W-9 form on file. You will receive instructions regarding the W-9 form if you are going to receive more than one gift card in the calendar year. For additional tax guidance, PatientPop recommends you consult a financial advisor.

  • What if my referral does not become a PatientPop customer?

    Rewards are only issued for referrals that result in a sale of PatientPop software. Referrals that do not become customers are not eligible for rewards.

  • What if my referral is already in contact with the PatientPop sales team?

    Qualifying referrals must be an introduction to an account that is not actively engaged with the PatientPop sales team.

  • Do I need to know the person I am referring to PatientPop?

    While it’s not a requirement, we highly recommend you only provide referrals for healthcare professionals whom you know. As a best practice, you may also want to take an extra step and receive consent from referrals to submit their contact information.

Refer a provider

Referral Rewards

Get $500 for each practice that becomes a PatientPop customer.

How it works

There's no limit to how many referrals you can submit. Get a $500 credit each time they become a customer!

Submit referral

Submit your referral online and we’ll follow up.

Becomes customer

Your referral becomes a PatientPop customer.

Get $500

Get a $500 statement credit on your next billing cycle.

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